Warranty
- Carlson’s Choke Tubes are backed by our Lifetime Warranty! If any damage occurs to your choke tube just mail it to us for a replacement.
- Please call or e-mail us prior to sending the choke tube back for replacement.
Returns and Exchanges
If you are not 100% satisfied with items purchased directly from us, you may return or exchange the items within 60 days of original order date. We don’t need the original packaging when shipping it back to us. We suggest using a padded envelope or small box when shipping the item back to us to keep your shipping costs low. Using a service with a tracking number is recommended. Please include the sales receipt or invoice with your name and contact information with the returned item. The customer is responsible for all shipping costs associated with the return or exchange. All shipping costs are non-refundable.
If you purchased one of our products from a dealer or online retailer, please return the item to the place of purchase for a refund. If you choose, Carlson’s can exchange the product for equal or lesser value after talking to one of our Choke Tube Techs and resolving your problem. We are unable to offer a refund for products that are not purchased directly through our website. The customer is responsible for all shipping costs associated with the exchange.
NOTE: The customer is responsible for all shipping costs associated with a return or exchange. All shipping costs are non-refundable.
Restocking/Shipping fee
Most manufacturers use 2, if not 3 or 4 different choke systems. It can be difficult to determine which system your gun interchanges with. If you make a mistake ordering a choke we are happy to exchange it for the appropriate one. The customer is responsible for any shipping costs associated with a return/exchange plus any difference in price between choke tubes. All shipping costs are non-refundable.
Damaged Shipments
If your order is damaged during shipping, please notify Carlson’s and the carrier immediately. The carrier must inspect the merchandise and shipping carton before a claim can be processed: do not destroy or discard damaged cartons or goods.
Questions
We are happy to answer all of your questions.
Please e-mail us at customerservice@choketube.com with any questions you may have.
Please call our office at:
(785) 626-3700
We are available during regular business hours 8:00am to 5:00pm (Central Standard Time)